F3.6.5 Provide NAP User Support : Public <<FRAME_Low_Level_Function>> FRAME_Low_Level_Function
Created:
21.09.2020 17:52:40
Modified:
08.09.2021 11:24:33
Project:
Author:
Update after transfer
Version:
5.0
Phase:
1.0
Status:
Proposed
Complexity:
Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:
{0CFE2A7A-AD32-4068-BDC5-AF0F18B6D99B}
Appears In:
Content Consumer View, SSTP Function Allocation, Content Provider View, 02 NAP Functional View, 02 NAP Functional View with data exchange, 03 NAP Organisational View, 04 NAP Physical View, Functional Tree of F3.6 Operate National Access Point, DFD F3.6 Operate National Access Point, 04 NAP Physical View with data exchange, 05 NAP Communication View with data exchange, 05 NAP Communication View
This Function shall be capable of providing the following facilities:<br/><br/>(1) The ability to receive and process support requests by any existing or potential Content Provider or Content Consumer.<br/>(2) The ability to respond to user support requests adequately at least in a form of first-level support.<br/>(3) The ability to consult other NAP roles for issues which cannot be responded with the own knowledge.<br/>
(a) continuously monitor for the receipt of either of the input data flows;<br/>(b) depending on the source and content of the data flow received in (a), assemble the data objects that will enable an appropriate response to be provided;<br/>(c) put the data objects assembled in (b) into a data flow that can be sent to the originator of the data flow received in (s).<br/>
